RETURNS

Returns

Our policy lasts 14 days. If 14 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund. Since we have vendors worldwide, we must only offer this short time for a return. Contact us immediately for a return or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Swimwear must have the hygienic liner and tags in place.
 TO START A RETURN GO TO RETURN CENTER
    • To complete your return, we require a receipt or proof of purchase.
    • There are certain situations where only partial refunds are granted (if applicable)
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
    • Any item that is returned more than 14 days after delivery.
    • We reserve the right to not refund the customer if the product is not intact, without tags or whose original packaging (shoebox, dust bag stc) is missing or damaged.

    Refunds (if applicable)

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@zahirmenswear.com

    Sale items (if applicable)

    • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@zahirmenswear.com

    Gifts

    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
    • Once the returned item is received, and the return is approved a gift code will be emailed to you towards an online purchase.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

    RETURN SHIPPING

    To return your product, you should mail your product to:

    ZAHIR

    2806 Reynolda Road #255

    Winston Salem, N.C. 27106

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
    • We don’t guarantee that we will receive your returned item.